Make a return request

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How soon can I request a return?

- I wish to withdraw: You have a period of 14 days to make your request for withdrawal and 28 days from delivery to physically return the item to us.< br/>
- On delivery, the product is damaged or does not correspond to what I ordered: You have 3 working days after delivery to notify us. Reservations must be expressed with the carrier.

- One or more items are missing from the package: You have 3 working days after delivery to notify us. Reservations must be expressed with the carrier.

- My item is defective or has a defect when it was working before: Your request must be made within the product warranty period (usually 24 months).

Who pays the return costs?

Depending on the reason for the return, the return costs may be paid by you or Mecatechnic. In general, if the return is of your own doing (withdrawal, error during the order), the return costs will be paid by you. Otherwise, a collection will be organized by Mecatechnic if the request is made within the aforementioned period.

How soon can I request a return?

Who pays the return costs?

Can I be reimbursed?

Can I directly send my item back to you ?